AZADIGI

Refund & Guarantee Policy

Last updated: October 2026 · Transparent Customer Protection & Replacement Commitments

1. Our Transparent Guarantee Commitment

At AZADIGI, customer satisfaction and trust are fundamental. Unlike conventional software sellers with vague policies or automated rejection scripts, AZADIGI backs every product with a dedicated, product-specific replacement guarantee and a clear, fair refund framework.

2. Product-Specific Guarantee Periods

Each item in our catalog clearly displays its exact warranty coverage prior to purchase:

  • 30-Day Guarantee: Applicable to 1-month subscriptions and access tools (e.g., ChatGPT Plus 1 Month).
  • 3-Month (90-Day) Guarantee: Applicable to quarterly professional software packages (e.g., AutoCAD 2026 3 Months, Kaspersky Plus Total Security 3 Months).
  • 1-Year (365-Day) Guarantee: Applicable to annual workstation licenses and operating systems (e.g., Windows 11 Pro, Office 2024 Pro Plus).

Throughout your product’s active guarantee window, our technical team guarantees that your license key will remain active and functional.

3. Digital Delivery SLA & Verification Window

All orders are processed through verified manual payment review during official human support hours (09:00–22:00 Europe/Brussels daily). Delivery takes 15 to 60 minutes after payment confirmation. If we fail to deliver your credentials within 24 hours of receiving valid payment confirmation, you are entitled to an immediate, no-questions-asked full refund.

4. Replacement Guarantee Workflow

In the unlikely event that you encounter an activation error, invalid key prompt, or premature access disruption during your guarantee window:

  1. Contact Support: Message our support desk at contactazadigi@gmail.com or via WhatsApp at +32467759058.
  2. Provide Details: State your AZADIGI Order Reference ID along with a screenshot or description of the error encountered.
  3. Prompt Verification: A technical specialist reviews your case within 1 to 4 hours during active support desk hours.
  4. Key Replacement: If the issue cannot be immediately resolved through guidance, a fresh, verified replacement license key is issued at zero additional cost.

5. Circumstances Eligible for a 100% Refund

You are entitled to a full refund under any of the following conditions:

  • Unfulfillable Orders: If we cannot deliver the purchased software license or access package within 24 hours of payment verification.
  • Unresolved Technical Issues: If a replacement license key cannot be provided or fails to activate, and our technical team cannot resolve the problem within 48 hours of your report.
  • Duplicate Remittance: If an accidental double transfer or overpayment was made for the same order.
  • Statutory Non-Conformity: In compliance with Belgian and European Union digital consumer legislation where delivered digital content does not conform to agreed specifications and cannot be rectified.

6. Non-Refundable Situations

Refunds cannot be issued in the following scenarios:

  • Change of Mind Post-Activation: Once a genuine digital license key has been delivered, viewed, and successfully activated on your device.
  • System Incompatibility: Failure of software to run due to customer hardware or operating system limitations that do not meet the minimum vendor requirements stated on the product page.
  • Misuse or Violation: License revocation resulting from unauthorized device sharing beyond license capacity, unauthorized resale, or violation of the software publisher’s terms.
  • Expired Guarantee Window: Claims submitted after the expiration of the product’s specified guarantee duration (e.g., beyond 30, 90, or 365 days).

7. Refund Processing & Settlement Rails

Once a refund is approved by our support desk:

  • Settlement Method: Refunds are remitted using the original payment rail wherever possible (crypto USDT TRC-20, BTC equivalent, bank SEPA transfer, or electronic wallet).
  • Processing Time: Refunds are executed within 1 to 3 business days.
  • Zero Restocking Fees: We do not impose administrative, restocking, or hidden cancellation fees on approved refunds.

8. Dedicated Support Desk Contact

For assistance with an active order, warranty claim, or refund inquiry, reach our human operators:

  • Email Desk: contactazadigi@gmail.com
  • WhatsApp Assistance: +32467759058
  • Active Service Hours: 09:00–22:00 Europe/Brussels daily
  • Headquarters: Brussels, Belgium